Contact Methods

• Email: clivia@cliviahaupt.co.za
• WhatsApp: +27 69 61 80620 
• You may also use the contact form on the website.

Office / Response Hours

• I aim to respond to emails / messages within 24 hours (Monday-Friday).
• If you contact me on weekends or public holidays, I’ll reply as soon as I’m back working.

Support During Programmes

• For coaching packages (e.g. The Anchor Immersion, Private Inquiry), you will receive the agreed number of sessions, tools & resources (- toolkits, worksheets etc.).
• Between sessions, you may have access to voice note support or similar modalities as per your package.

Upsell / Additional Services

• At certain points we may offer upgrades, additional mentorship, group masterminds, or workshops. These are optional, with separate fees.
• If at any time you feel you want deeper support, we can discuss customizing or extending your package.

Complaints & Feedback

• If something isn’t working for you, please let me know. You can send feedback or complaint to clivia@cliviahaupt.co.za.
• I take all feedback seriously and will strive to resolve issues fairly and quickly.

Refund / Change Support

• If you believe you have a legitimate reason for refund, package change or make-up sessions (e.g. due to illness), contact me, and I will consider on a case by case basis in line with the Terms & Conditions.