Effective date: 01 October 2025
1. Introduction
Clivia Haupt Coaching (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in connection with our website co.za, coaching packages, workshops, group work, online sessions (Zoom, Microsoft Teams), and other services. By using our services or visiting our website, you agree to this policy as well as our Terms & Conditions.
2. What Personal Information We Collect
We may collect:
- Contact details (name, email address, phone number) when you sign up for sessions or subscribe to resources.
- Demographic / profile data (e.g. location, age range, preferences).
- Payment or billing information (where applicable).
- Session-related information: session notes, feedback, recordings (if applicable and with consent).
- Usage data: how you use our website, clicks, pages visited, device/ browser info.
- Technical data related to online sessions (e.g. connection quality, problems) where necessary to support you.
3. How We Use Personal Information
We use your personal data for the following:
- To deliver coaching sessions, workshops, group packages.
- To schedule, manage, and communicate about sessions (bookings, reminders, changes).
- To send you resources, follow-up materials, free offers (like the “7-Day Aligned Life Audit”), and newsletters (if you opt in).
- To process payments and to issue receipts/invoices.
- To improve our services: gathering feedback, analyzing trends, making improvements.
- To comply with legal obligations.
4. Consent and Legal Basis
We rely on your explicit consent where required (for example, in sending marketing emails, recording sessions). We also use personal data as needed for performance of contract (delivering the coaching services) and legitimate interests (improving services, safety, responding to queries), in accordance with the Protection of Personal Information Act (PoPIA), 2013.
5. Sharing Your Information
We may share your personal information with:
- Third-party service providers (e.g. payment processors, hosting providers, Zoom/Microsoft Teams) as needed to deliver services.
- Contractors or assistants (if any) under confidentiality.
- Legal authorities if required by law or to defend our legal rights.
We will not sell your personal data.
6. Data Retention & Your Rights
- We keep your personal information only as long as needed for the purpose for which it was collected (for example, to fulfil coaching contract, for tax / accounting reasons, or as required by law).
- You have the right to request access to your data, correction of inaccuracies, deletion of data, or restriction of use.
- If you wish to withdraw consent (for marketing, for recordings, etc.), you may do so anytime; this does not affect data processed before the withdrawal.
7. Security
We take reasonable technical and organisational steps to protect your personal data from loss, unauthorized access or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Cookies & Tracking
Our website uses cookies and similar technologies to improve user experience, for analytics, and for functionality. You may manage cookie preferences via our site controls.
9. International Transfers
If your data is to be stored or processed outside South Africa, we will ensure adequate protection as required by law.
10. Changes to this Policy
We may update this policy from time to time. We will notify you of significant changes via the website and/or email. The version posted on the site is the current policy.
11. Contact Information
If you have any questions about this policy or your data, please contact:
Clivia Haupt Coaching
Email: clivia@cliviahaupt.co.za
Address: 17 Main Road, Hout Bay, 7806, South Africa
